Conference Papers

(2017). Are 311 Systems Leading to Equitable Distribution of City Services? To be presented at American Society for Public Administration annual conference, Atlanta, GA, March 17-20.

(2016). Accountability and Social Media. Presented at the Association for Research on Nonprofit and Voluntary Associations, Washington, D.C., November 19-21.

(2016). Resident-Government Engagement Via New Technologies. Presented at American Society for Public Administration annual conference, Seattle, WA, March 18-20.

(2015). Measuring and Aligning Social Media Engagement. Presented at the Association for Research on Nonprofit and Voluntary Associations, Chicago, IL, November 17-20.

(2015). Virtual Teaching, Lightning Talk. Presented at the Association for Research on Nonprofit and Voluntary Associations, Chicago, IL, November 19-21.

(2015). Like and Follow Us!: Engagement Through Social Media. Presented at the Northeast Conference on Public Administration, Arlington, VA, November 6-7.

(2015). Requesting Service: Contacting Cities Through the 311 System. Presented at the American Society for Public Administration annual conference, Chicago, IL, March 5-8.

(2014). Social Media Return on Investment: perception or Reality? Presented at the Association for Research on Nonprofit and Voluntary Associations, Denver, CO, November 19-22.

(2014). Is there an App for That? Presented at the American Society for Public Administration annual conference, Washington, DC, March 14-18.

(2014). The Internet and Social Media in Public Administration. Presented at the Midwest Political Science Association, Chicago, IL, April 2-6.      

(2013). Why Nonprofits Utilize Online Technologies: Transparency or Accountability? Presented at the Southeastern Political Science Association’s annual conference, Orlando, FL, January 2-5.

(2012). Transparency or Accountability? The Purpose of Online Technologies for Nonprofits. Presented at the Association for Research on Nonprofit and Voluntary Associations, Indianapolis, IN, November 15-18.

(2012).   Public Agencies or Nonprofit Organizations: Which Sector is maximizing its e-participation tools to promote citizen engagement?.   Presented at the Northeastern Conference of Public Administration’s annual conference, Boston, MA, November 1-3.

(2012).  Understanding the Relationship Between Nonprofits and Social Media in Duval County, FL.  Presented at the Florida Political Science Association annual conference, Tampa Bay, FL, March 17.

(2012). Nonprofits and Social Media: Applying SROI to New Technologies.  Presented at the American Society for Public Administration annual conference, Las Vegas, NV, March 2-6.

(2011). Decoding the Interaction: Nonprofit and Stakeholder Relationships in Social Media.  Presented at the Association for Research on Nonprofit Organizations and Voluntary Action (ARNOVA) Annual Conference, Toronto, Canada, November 16-19.

(2011). Nonprofits, Social Networking, and organizational Effectiveness: Do nonprofits strategically use social media?  Presented at the Association for Research on Nonprofit Organizations and Voluntary Action (ARNOVA) Annual Conference, Toronto, Canada, November 16-19.

(2011). Nonprofits and Social Media: Use, Purpose, and Networks.  Presented at the Southeastern Conference on Public Administration (SECOPA) Annual Conference, New Orleans, LO, September 22-24.

(2011).Do Online Community Groups Promote Participation or Conflict? Florida Political Science Association Annual Conference, Jupiter, FL, March 26.

(2010). Why Aren’t More Small Nonprofits Better Utilizing Their Web Sites?A Longitudinal Analysis of Social Media Tools Available On Their Small Nonprofit Web Sites.  To be presented at Association for Research on Nonprofit Organizations and Voluntary Action (ARNOVA) Annual Conference, Alexandria, VA, November 13-16.

(2010). Nonprofits and Social Networking: Are They Engaging Social Networks and Why?  To be presented at Association for Research on Nonprofit Organizations and Voluntary Action (ARNOVA) Annual Conference, Alexandria, VA, November 13-16

(2010). “Online Community Groups: Friend or Foe for Enhancing Citizen Participation?”  Presented at the Midwest Political Science Association Annual Conference, Chicago, IL, April 12-15.

(2009). “NPOs Adoption of Internet Technologies to Enhance Virtual Accountability: Existing somewhere between pre-internet and Web 2.0.” To be presented at the Association for Research on Nonprofit Organizations and Voluntary Action (ARNOVA) Annual Conference, Cleveland, OH, November 19-21.

(2009). “A Framework for Evaluating the Web sites of Nonprofit Organization with Results from Preliminary Analysis on NPOs in IL” Presented at the Indiana Academy of the Social Sciences (IASS), Greencastle, IN, Oct 16.

(2009). “Are Nonprofit Organizations utilizing the Web? Organizational Determinants of NPO Adoption of Internet Technologies.”  Presented at the Southeastern Conference on Public Administration (SECOPA) Annual Conference, Louisville, KY, Sept. 30-Oct. 3.

(2008) “Nonprofit spatial orientation in IL: Are they located in areas where needed?” Presented at the Indiana Political Science Association Annual Conference, Westville, IN, March 28.

(2007) “Communication and Citizen Participation: The importance of two-way communication model to improve participation and coordination.” Presented at the Midwestern Political Science Association, Chicago, IL

(2007, with G.Candler) “A nonprofit accountability audit framework in practice” Presented at the Midwestern Political Science Association, Chicago, IL

(2007, with G. Candler) “Revisiting the old public service.” Presented at the American Society for Public Administration,  Washington, D.C.